Last Updated: July 14, 2026
At Pixel Verse LLC, we strive to provide high-quality services and ensure customer satisfaction.
Refunds may be requested under the following conditions:
Scope disputes are first reviewed against the written project agreement or order confirmation for that service. If a client believes delivered work does not match the agreed scope, Pixel Verse LLC will review the request internally and respond with a determination, and where applicable, an offer to revise the work within the original scope before any refund is considered.
This 7-day request window (see Section 4) applies to all services purchased through Pixel Verse LLC unless a different timeframe is stated in writing for a specific order.
Refunds will not be issued if:
If a project is partially completed, a partial refund may be issued based on the proportion of agreed deliverables not yet started or completed at the time of cancellation. Any work already delivered, approved, or in active revision is excluded from the refundable amount. The exact calculation is confirmed with the client in writing before a partial refund is processed.
To request a refund, please contact us at support@pixelversellc.com within 7 days of purchase, including your order details and reason for the request.
Approved refunds will be processed within 7–10 business days to the original payment method.
We encourage clients to contact us first before initiating a chargeback. Unauthorized chargebacks may result in service suspension and dispute handling. Pixel Verse LLC reserves the right to evaluate each refund request fairly and transparently.
For refund requests or questions, please contact us at:
Email: support@pixelversellc.com
Phone: +1 575-244-8011
Address: 2923 Gilbert Avenue, Corona, CA 92881
